[军团要塞2/TF2] TF2官方关于7.26恶性BUG的处理方案（附翻译）

2019年8月2日，TF2开发团队在官方博客上发布关于7月26日恶性开箱BUG的处理方案

关于该恶性BUG的介绍请参考：https://www.bilibili.com/read/cv3167855

关于该处理方案的来源请参考：http://www.teamfortress.com

原文及翻译：

（本人水平有限，翻译仅供参考，最终方案以TF2官方为准）

Update on The Crate Depression of 2019                   

August 2, 2019 - TF2 Team

关于2019箱子危机的更新

2019年8月2日-军团要塞2运营团队

On the evening of Thursday, July 25th, a bug was introduced that allowed some older crates to grant an Unusual hat on every opening.  We fixed the bug the following morning and decided to trade-lock the hats from the bugged crates while we evaluated the situation.

在7月25日，星期四的晚上，一个使得开启个别老版本补给箱时必然获取稀有帽的BUG被引入游戏（was introduced）。我们在第二天早上修复了这个BUG，并且决定在我们对现状作出评估（evaluated the situation）的同时为这些稀有帽添加交易锁。

Over the past week, we have been discussing ways to address this situation with the goal of minimizing the impact on the TF2 community as a whole, while preserving the experience of customers who had simply opened a crate, made a trade, or purchased from the market on the 25th, unaware that a bug produced their item.

在刚过去的一周中，我们一直在讨论如何解决这种情况，以最小化该BUG对整个TF2社区的不良影响，同时也要保护那些在不知情的情况下于7月25日进行开箱、交易或在市场购买物品而获取经由BUG产出的稀有帽的玩家。

During our investigation we discovered that a small number of accounts acquired these hats and a smaller portion of those accounts acquired an exceedingly large number of them. Based on this, we've decided that if you currently own one of these Unusual hats, the first one added to your account will be made tradable.  Any other Unusual you have received due to the bug will remain permanently trade locked.  If you decide that you would rather not have these trade-locked hats on your account, you may instead elect a full refund on any number of them.

我们在调查中发现，有一小部分用户获得了这些帽子，而其中有更少一部分用户获得了非常多的帽子。据此我们决定，如果你已经持有这些帽子，那么第一个被添加到你账户中的帽子将会是可交易的。但你所持有的其它由该BUG产出的稀有帽将会是永久不可交易的。如果你宁愿不要这些被添加交易锁的稀有帽，那么你也可以申请全额退款且数量不限。

The number of Unusual items being made tradable represents about one month of the regular Unusual drop rate.

被设定为可交易的稀有帽的数量，相当于（represents）大概一个月通常情况下（按照）稀有物品开出几率（所应产出的稀有帽数量）。

A few of you were concerned that you had done something wrong by opening a bugged crate, and proceeded to delete your hats.  While we appreciate the concern, you didn't do anything wrong, so hats from bugged crates deleted before the tradable date will be restored to your accounts with the same restrictions described above.

有部分玩家担心因为开启了含有BUG的箱子而做了某种错事，从而将产出的稀有帽删除了。我们很欣赏这种“担心”，但你们并没有做错任何事，所以那些经由BUG产出而在交易锁到期前（大概就在8月2日）被删除的稀有帽将会被返还到你的账户中，且遵照上述的其他处理方案。

Item tradability, restoration, and the refund support page will be made available in about a week's time. Refunds will be the full price paid for any hats, crates or keys bought on the Steam Community Market or Mann Co. store. We will post an update when that exact date becomes available.

关于这些物品的可交易性、返还与退款服务页面将在大约一周后推出。退款将包括任何从Steam市场或曼恩公司商店购买的稀有帽、箱子、钥匙的全部金额。而在该服务页面发布的那一天我们也会推送一次更新（应该是指博客更新，不一定是游戏更新）。

We apologize for the inconvenience of this incident, and we’ve added safeguards to prevent incidents like this in the future.

对于此次事件为玩家们造成的诸多不便，我们深表歉意，此外我们已为游戏添加额外防护措施（safeguards）以避免此类事件再度发生。

译者的话：

尽管庞大的交易系统已成为TF2生命的一部分，但那恐怕不是TF2的本质与它吸引你我常驻于此的理由。

虽然这一事件对整个TF2社区的震动与伤害一时难以挽回，但就此继续下去的曼恩公司未必是穷途末路。

倘若一个有着20余年（算上了1996年发布的经典版）历史的游戏最后因为一个开箱BUG而垮掉了，那也未必太可笑了。

当然，TF2的经济什么时候恢复我不清楚，但我很清楚的是，Team Fortress Wiki一直以来都非常努力！

TF2 官方网站：http://www.teamfortress.com/

TF2 Wiki 中文主页：https://wiki.teamfortress.com/wiki/Main_Page/zh-hans

TF2 Video: https://space.bilibili.com/956291