国家市场监管总局出手了！特斯拉再度表态……
近日，特斯拉车主上海车展维权一事持续发酵。21日深夜，市场监管总局、中国消费者协会相继就特斯拉消费者维权事件做出回应。
The central authorities have called on Tesla to respect Chinese consumers and comply with local laws and regulations, following the electronic vehicle maker's belated apology for its attitude toward customer complaints.
▌市场监管总局：依法维护消费者合法权益
据市场监管总局网站消息，近日，上海车展上特斯拉车主维权引发广泛关注，市场监管总局高度重视，已责成河南省、上海市等地市场监督管理部门依法维护消费者合法权益。同时，强调企业要切实履行质量安全主体责任，为消费者提供优质安全的产品和服务。
The State Administration for Market Regulation said on Wednesday that it attaches great importance to the incident and has instructed the related market supervision departments to protect the legitimate rights and interests of consumers in accordance with the law.
Companies ought to resolutely fulfill their responsibilities in ensuring quality safety and provide consumers with premium and safe products and services, said the administration.
▌中消协：尊重消费者是首要前提
中消协21日表示，近日，有关特斯拉消费者维权事件引发热议。中消协对此高度关注。中消协认为：
企业经营的首要前提是尊重消费者。面对消费者的投诉，企业要认真倾听，真诚协商，给消费者合理的解释和有效解决方案。作为汽车生产者，企业掌握相关数据，应当利用专业知识严格自查，技术优势不应成为解决问题的阻碍。
Respecting consumers rights is the most important prerequisite for companies' operations, the China Consumer Association (CCA) said on Wednesday.
The CCA also mentioned that businesses need to pay attention to consumers' complaints, initiate proper investigations and present consumers with reasonable explanations and effective solutions, urging carmakers to use their professional knowledge for strict self-inspections.
企业应当依法落实产品质量责任，采取有力措施保护消费者安全权益。企业有义务拿出证据证明产品安全、拿出措施提升产品和服务质量、拿出诚意解决涉及到的消费者诉求。
消费者因购买、使用商品或者接受服务受到人身、财产损害的，享有依法获得赔偿的权利。我国法律为消费者维权提供了和解、调解、仲裁、诉讼等多种途径。消费者主张权利应当依法进行，理性维权，避免过激行为。
Technological advantages shouldn't be roadblocks to problem solving, the CCA stressed, adding that consumers ought to defend their rights in accordance with the law and avoid aggressive behaviors.
中消协希望涉事企业积极配合调查，主动提供数据和资料，妥善处理消费纠纷，切实保护消费者合法权益。
▌郑东新区市场监督管理局：
责令特斯拉提供事故前30分钟行车数据
4月21日，针对特斯拉车主上海车展维权一事，河南省郑州市郑东新区市场监督管理局回应：责令特斯拉汽车销售服务（郑州）有限公司无条件向张女士提供该车发生事故前半小时完整行车数据。
Earlier on Wednesday, the market regulator in Zhengdong New District of Zhengzhou, Central China's Henan province ordered Tesla's Zhengzhou sales firm to provide unconditionally all driving data for the 30 minutes prior to the crash of one of its vehicles.
▌特斯拉再回应：将提供车辆原始数据
21日深夜，特斯拉官方微博再次回应称，21日下午，特斯拉已主动与郑州市市场监督管理局联系并汇报相关情况，特斯拉愿意全力配合，提供事发前半小时的车辆原始数据给第三方鉴定机构或政府指定的技术监管部门或者消费者本人。
同时恳请郑州市市监局指定权威的、有资质的第三方检测鉴定机构，开展检测鉴定工作，早日还原真相。
Tesla responded around midnight in a statement on its official Sina Weibo account that it actively contacted the market regulator in Zhengzhou and reported the situation to the regulator on Wednesday afternoon.
Tesla said it is willing to fully cooperate and provide the requested driving data to third-party testing institutions, government-assigned technology regulatory agencies or the consumers. It also pleaded for the Zhengzhou market regulator to assign prestigious and qualified third-party testing facilities to begin the assessment process and restore the truth as soon as possible.
特斯拉称，我们承担鉴定产生的全部费用。同时我们承诺，无论检测结果如何，我们都接受。
Tesla pledged to cover all the expenses for the assessment and will accept the judgment in spite of the results.
编辑：左卓
来源：环球时报 中国日报 市场监管总局网站 中国消费者协会网站
