BEC口语（综合）

1. 良好第一印象
Good morning. / Nice to meet you. / Thank you.
2. 回答简洁为佳 (3-5句话/30s)
Structure your answers.
And, so, but, for example, that means
3. 避免答非所问
不会回答就说：That's a good question, but I'm only a layman in this field. But I still want to explore it in the future.
4. 主题明确，逻辑清晰（标志词）
5. 用词专业、得当（短语优先）
6. 长短合适（≤1 min）

黄金模式：1-3-3-3-1
万能模式：1-4-3-2-1

【Part One 常考问题】
1. What's your registration number?
2. What's your name?
3. Where are you from?
4. Do you come from a large family or a small family?
5. Do you work or are you a student?
6. What do you study?
7. How do you like about your major?
8. How did you come here today?
9. How did you travel to the test?
10. Did you come here by bus?
11. If you could travel by any form of transport you want, what would you choose?
12. Should companies offer training to staff? (Why / Why not?)
13. Would you like to work abroad? (Why / Why not?)
14. What would you like to do after you finish your studies? Why?
15. What are you doing now for preparation of your future plan?
16. What kind of accommodation do you usually stay in when you go on holiday?
17. Do you think companies should pay their staff to stay in expensive hotels on business trips? Why?
18. What kind of training course have you ever taken?
19. What do you think is most important when you choose a training course? Why?
20. What kind of people do you most like working/studying with? Why?
21. What do you think makes a good team? What is a good team?

【Part Two】
1. mini-preparation
构思要点
寻找词汇
出口成章
主题句+2+3+4+结论句（可省）
2. I choose topic A！
开篇点题
When it comes to... , ...is very important
3. 论点组织
My points are as follows.
There are 3 points I want to say.
First, second, third
4. 论点拓展
解释: which means, in other words
转折：but, however, in fact, actually
因果: because, it's because of, that's why
举例: for example, I wanna take sb/sth for example, a case in point is that...

Hiring people is an investment, which means employers balance between costs and benefits.
They deliver the goods within two days. In other word, their delivery services are reliable all the time.

We could put an advertisement on the major national newspaper, but we have to limit the cost of marketing.

Direct contact is good for both of us, that's why I came here.
Because of the way you're looking at me now.

Expert is increasingly important to China's economy. A case in point is that everybody in all parts of the world is talking about "Made-in-China".
5. 结束
That's all my points.
That's what I was thinking.
That's all. Thank you.

Q: What's your plan in future?
A: Well, my short term plan, of course, is to do well in BEC exam and better my qualification. So I came here. But my long term plan is to find a right job for me. I want to be an accountant in a big firm in future.

Q: What makes a good team?
A: A good team? Well, first, a good team should have a common objective.
And then, members should trust and help each other.
More importantly, a good leader will lead a good team. Everybody likes working in such kind of team.

First, second, third
Job Self-introduction
first, team-work spirits.
second, communication skills.
third, respect for the job.

Customer service:
1. Brand Development
2. Customer Satisfaction
3. Information Feedback
When talk about customer service, I'd like to point out three points.
First, brand development. A well-known make means the business organization could offer reliable and excellent after-sales service. If your service is more than lip service, it would get your brand downgraded.
Second, customer satisfaction. The quality of products would be the key to end-users, but some durable goods, like cars, machines, or cell phones, need maintaning or repairing. In this way, customer satisfaction would add up to customer loyalty.
Third, information feedback. Customer service department should be responsible for not only customer satisfaction, but also information collection. The information about quality and service improvements should be picked up day by day.

Business Strategy: how to maintain the confidence of company shareholders
1. To get the brand upgraded
brand development, public relations, to provide positive information to the public, company value...
2. To offer generous bonus
sustainable development, healthy profits, rewards of investments, bonus for every share held by shareholders...
3. To report certain financial information
to inform them of the true financial situation, day-to-day running and operation, assets and liabilities, cash flow...

【Part Three】
1. 开始应有简要寒暄
2. 以互动式交流为主（回答简洁、清晰；总有反问）
3. 部分赞同，部分反对（既竞争又合作）

1. Hi
2. Now people are talking about...
    As we all know...
3. What do you think of it?
    And you?
    What about you?
    What would you say?
4. Really? Why? How come? What do you mean by...? What exactly are you trying to say?
5. Mm Hmmm. / Yes. / That's it. / You got it. / You said that. / Exactly. / Absolutely. / Definitely. / I see what you mean. / Make sense.
6. Yeah... but!
7. Excuse me, but.../ By the way,.../ Before I forger,.../ Sorry, but.../ Sam, Sam...
8. We covered everything, right/anything else?

Traveling to Work:
-Public transport for out staff might be a good choice!
-You got it. Very good. But some staff are not likely to get rid of their beloved-cars, and at least easily.
-It's a good idea to offer flexible working hours to our staff. In this way, we could avoid the traffic jam commuting on the way.
-I see what you mean. But I'm aware that flexible working hours means it would be more difficult to manage our office hours, like clock-in or clock-out.

【语料】
1. 表建议
It's a good idea to do...
It's best if we do...
Why don't we do...
If I were you, I would do...
Don't forget to do...
You'd better do...
It is suggested that we should do...
2. 成本
offer discounts 打折
to reduce costs
to cut down/off costs
to keep costs under control
to limit the cost of production
to make more savings
to tighten out belts
to cost a little/a lot
finacing costs 融资成本, running costs 运营成本, managerial costs 管理成本, costings 成本核算
expenses and income 收支，meet one's expenses 支付费用
expenditure and income 收支
spending 花销
within/beyond the budget，budgeting 预算
That adds up to lower overheads. 运营成本
We give it some serious thoughts to the question of overheads.
3. 质量
superior/good quality
less superior quality
reliability of quality
top of the line 高端产品
repair rate 返修率
A saying goes that:
Quality is the lifetime of the product.
Quality speaks for itself.
4. 利润
make a big/quick/good/sustainable/long-term profit
boost our profits
be sold at a profit/loss
bring us more benefits
be in the black赚/red赔
profitability, profitable, long term profitability
It is a cash cow! 盈利能力强的产品或项目
5. 市场
We have to survive in the market.
We have to adapt to the market.
enter/break into a  new market
respond to the market
attract people's eyes
find the wants and fill them
win the customers
stay ahead of one's competitors
The market is mature/saturated.
The business is about to pick up.
6. 长远发展
We do sth in the short term, but do sth in the long term.
We offer discounts/spend money in the short term, but build our customer base/save money in the long term.
sustainable development
be highly-evovling
to develop gently
to continue to develop year after year
to keep walking
7. 地点
prime site 黄金地段
It's a prime site, so it can attract customers and also new candidates as well.
Location really matters to office site/distribution channel/conference center/suppliers...
Getting the right location and space is vital.
It is not what you are, but where you are.
venue
to relocate to
company
public company/limited company
corporation
international corporation
corporate
corporate image/culture/language/events
firm
large firm/law firm/exporting firm
office
head office/out of one's office/leave the office
house
house style/coffee export house/finance house
branches, subsidiaries
8. 产品卖点
USPs (unique selling point)
strong points
competitive edge, strength
advantages over
One of our advantages over other competitors is the cutting-edge technology/technology involved.
best-selling/best-sellers/second best seller/hit the best-seller list
Price is not a major concern, if your purse is full.
9. 人性化
humanity humanism
be human-side
be user-friendly
connecting-people (Nokia)
It's customers who pay our salaries.
If you take care of your people, business will take care of itself.
People are our biggest assets.
people
personnel
personnel managers/changes in personnel
employee
new employees
clerk
I am not a clerk, I own the house.
staff
new staff/senior staff/all-staff meeting
10. “好”和“坏”的低调表达
好
not bad/not too bad
Your first impression won't be too bad.
impressive/almost perfect/positive
better than average
坏
not perfect
far from perfect/below the average
disappointing
The selling performance of product A is disappointing.