雅思口语part3真题分享

when are people more likely to make complaints ?

as far as I can tell , there are usually two situations in which people are more likely to make complaints .

1st when people buy something on the Internet , after buying they may be feeling unhappy with what they have bought , especially when shopping online , complaint happens more frequently when they get what they buy at hand , for example ,.....

2nd in the industry of service , consumers may be filing complaints from time to time if they feel dissatisfied with what they receive , to be honest it is difficult to reach a balance between different customers whose requirements vary , for instance ,.....

which one is better when making a complaint , by talking or by writing ?

a very tough question , from my perspective , it depends on different situations in which we plan out a complaint based on how severe what to complain about is .

1st in terms of something trivial , talking may be an appropriate way to complain since there is no need to make it troublesome or eyes catching , a patient conversation is more than enough to get the problem solved , for example ,....

2nd however when it comes to a big event or something expensive and luxurious , writing could also be used as an approach to file a complaint , no matter it is an email or letter , writing seems way more formal and persuasive when needed , for instance ,....