公告机翻：

Letters from Sky Player Support: Defending Fair Play and Community Safety

来自 Sky Player Support 的来信：捍卫公平竞争和社区安全

April 26 2023 2023 年 4 月 26 日

Hello again from the Player Support team! We wanted to first give a big thank you for your actions big and small that keep the community welcoming for people of all ages. We also know you might have questions about the steps we take to keep the environment fair and welcoming, so some of us from the Player Support team are here to talk about that in this post.

玩家支持团队再次向您问好！我们首先要非常感谢您大大小小的行动，让社区欢迎所有年龄段的人。我们也知道您可能对我们为保持环境公平和友好而采取的措施有疑问，所以我们玩家支持团队的一些人会在这篇文章中讨论这个问题。

Fair Play and Player Protection 公平竞赛和球员保护

We remain dedicated to protecting Sky and the Sky community. Our team stays vigilant whether the issue is unfair play or safety concerns or anything in between, and we take both proactive and responsive measures to mitigate risk, prevent harm, and address in-game hacking and other inappropriate activities that tarnish the sanctity and fun of Sky.

我们仍然致力于保护 Sky 和 Sky 社区。我们的团队会保持警惕，无论问题是不公平游戏还是安全问题或介于两者之间的任何问题，我们会采取积极主动的响应措施来降低风险、防止伤害并解决游戏中的黑客攻击和其他损害游戏神圣性和乐趣的不当活动天空。

Since our last blog post regarding hacking in Sky, we have made significant progress in our efforts to uphold fair play, but we also accept that work to combat cheating will require our continual and consistent effort. Although this work will never be truly complete, we do want to share some insights into our player protection work to help keep you all informed.

自从我们上一篇关于 Sky 黑客攻击的博文以来，我们在维护公平竞争方面取得了重大进展，但我们也承认打击作弊的工作需要我们持续不断的努力。虽然这项工作永远不会真正完成，但我们确实想分享一些对我们的玩家保护工作的见解，以帮助大家了解最新情况。

In 2022, we continued expanding our team here at TGC and increased the number of account penalties issued for harassment, hacking, and account sales. This was possible despite the fact that we currently do not issue automated actions—we manually investigate and review every account action we apply.

2022 年，我们继续扩大 TGC 的团队，并增加了针对骚扰、黑客攻击和账户销售的账户处罚数量。尽管我们目前不执行自动操作，但这是可能的——我们手动调查和审查我们应用的每个帐户操作。

This led to more account penalties, which also resulted in a fair amount of speculation and concern across the Sky community about how and why we have closed certain accounts, and if the penalties were accurate. We recognize these concerns, so we wanted to provide some more clarity and (we hope) ease minds within the community!

这导致了更多的账户处罚，这也导致了 Sky 社区对我们关闭某些账户的方式和原因以及处罚是否准确的大量猜测和担忧。我们认识到这些担忧，因此我们希望提供更清晰的信息，并（我们希望）让社区内的人安心！

To be clear, we do not issue account penalties based on the number of player reports against a player, nor due to an account being accessed by multiple devices or IP addresses. Instead, player reports initiate a manual review by our Sky Support Player Protection team, and any penalties we issue are based on the first-hand findings of our own internal investigations. If and when our team discovers a violation of the Community Rules, we very much prefer to issue warnings and temporary penalties as our first option.

需要明确的是，我们不会根据针对玩家的玩家举报数量，也不会因为一个帐户被多个设备或 IP 地址访问而对帐户进行处罚。相反，玩家报告会启动我们的 Sky Support Player Protection 团队的人工审查，我们发出的任何处罚都是基于我们内部调查的第一手调查结果。如果我们的团队发现违反社区规则的行为，我们非常愿意将发出警告和临时处罚作为我们的第一选择。

However, there are certain types of misconduct which must be treated with zero tolerance for the protection of the larger Sky community. In these cases, every account penalty is issued only after careful investigation. If someone appeals a penalty, our Sky Player Support team also thoroughly conducts a review of this, too—manually, of course. We consider and look for potential mistakes in the original investigations, any new information provided, and in the case of less serious misconduct, whether we can safely allow an opportunity for improved behavior.

但是，为了保护更大的 Sky 社区，必须对某些类型的不当行为采取零容忍态度。在这些情况下，每笔帐户罚款都是在仔细调查后才会发出的。如果有人对处罚提出上诉，我们的 Sky Player 支持团队也会对此进行彻底的审查——当然是手动的。我们考虑并寻找原始调查中的潜在错误，提供的任何新信息，以及在不严重的不当行为的情况下，我们是否可以安全地允许改进行为的机会。

We hope this is useful information to better understand this part of the community experience. Our commitment remains the same to protecting Sky and the community. The team strives to ensure that our efforts are fair and accurately applied to all players so that Sky can be a safe and fun place for everyone.

我们希望这是有用的信息，可以更好地了解这部分社区体验。我们对保护 Sky 和社区的承诺保持不变。团队努力确保我们的努力公平且准确地应用于所有玩家，以便 Sky 成为每个人的安全和有趣的地方。

Enhancing Community Wellbeing  增进社区福祉

We look forward to a year full of positive growth and nurturing soul-stirring friendships together in Sky. As the team does our part to protect and foster positive play, we’re also eternally grateful to you all for being partners in this journey by role modeling exemplary behavior following our Code of Conduct, reporting inappropriate activities for us to investigate, and entrusting us with your feedback and perspectives to help improve the game.

我们期待在 Sky 度过充满积极成长和培养振奋人心的友谊的一年。在团队尽自己的一份力量来保护和促进积极游戏的同时，我们也永远感谢大家成为这一旅程中的合作伙伴，他们按照我们的行为准则为模范行为树立榜样，报告不当活动供我们调查，并委托我们进行调查您的反馈和观点有助于改进游戏。

Together we continue to co-create this delightful community and we are excited to continue to share more insights into our work and improvements in 2023! We understand how important it is to provide more transparency into this space and will continue to share more with you all, while still giving the utmost care to privacy and security.

我们将继续共同创建这个令人愉快的社区，我们很高兴能在 2023 年继续分享对我们工作和改进的更多见解！我们理解为这个领域提供更多透明度的重要性，并将继续与大家分享更多信息，同时仍然对隐私和安全给予最大程度的关注。