2023 结构化面试王者： STAR法则

     Hello 大家好呀 我们是成功上岸伦敦IT&金融分析师岗的Helicopter小姐姐

     今天，我们和大家分享一个应对结构化面试的王牌：  STAR法则

    ️ 什么是STAR法❓

     STAR法是在面试中一种回答问题的结构化方法，它由四个字母S（Situation），T（Task），A（Action）和R（Result）组成。每个字母代表了一个阶段，用于回答一个面试问题，以便提供一个清晰、具体、结构化面试回答。

    ️ 如何使用STAR法❓

    ️ S：Situation（情境）：    🌰 “我在前公司担任项目经理，我们正在推进一个复杂的项目，需要在短时间内完成大量的任务。”I encountered a challenging situation when I received a complaint from a customer…

    ️ T：Task（任务）：解释你需要完成的任务或目标，以及面对的挑战

    🌰 “有一次，我们遇到了一些技术难题，这导致项目进度出现了很大的延误，同时也引起了客户的不满和投诉。”My task was to resolve the issue and ensure that the customer was satisfied with the outcome.

    ️ Action（行动）：描述你所采取的具体行动和策略，以解决这个挑战

    🌰 “我采取了几个措施来解决问题。首先，我组织了一个会议… 其次，我调整了项目计划和时间表，给团队更多的时间来解决难题… 最后，我还加强了团队成员之间的协作，确保大家能够互相支持和协作，共同完成任务。”To address the issue, I immediately contacted the customer and listened carefully to their concerns…

    ️ R：Result（结果）:说明你所采取的行动的结果，包括你的贡献，你所学到的东西

    🌰 “我们的努力和措施终于取得了成效。我们成功地解决了技术难题，项目顺利完成，客户对我们的工作也非常满意。这次经历让我更加了解了如何应对挑战和管理团队，也让我更加自信和有信心应对未来的工作挑战。”Thanks to my prompt actions, the customer received a replacement laptop within two days. They were delighted with…

     STAR法则应用模版：

       S - Situation: In my previous job as a customer service representative, I encountered a challenging situation when I received a complaint from a customer who was dissatisfied with our product. The customer had purchased a new laptop from our company, but the product arrived damaged, and the customer was unable to use it. 

       T - Task: My task was to resolve the issue and ensure that the customer was satisfied with the outcome. This was critical for maintaining the company's reputation and retaining the customer's loyalty. 

       A - Action: To address the issue, I immediately contacted the customer and listened carefully to their concerns. I apologized for the inconvenience caused and assured the customer that we would resolve the issue promptly. I then liaised with the technical team to arrange for a replacement laptop to be delivered to the customer as soon as possible. In the meantime, I kept the customer informed about the progress of the resolution process through regular updates via email and phone. 

       R - Result: Thanks to my prompt actions, the customer received a replacement laptop within two days. They were delighted with the outcome and expressed their appreciation for the efficient and professional service they received. The incident also taught me the importance of being proactive and responsive to customer complaints and the value of effective communication in resolving issues.

 

 

    💯 STAR法则使用tips:

    ✅ 给出具体的例子：使用具体的例子来支持你的回答，这样可以使你的答案更有说服力。

    ✅ 突出你的贡献：在描述你所采取的行动时，要突出你的贡献和影响。

    ✅ 强调结果：重点突出你所取得的结果，以证明你的行动是成功的。

    ✅ 展示你的技能：在描述你所采取的行动时，展示你的技能和能力。

    ✅ 准备多个STAR例子：提前准备多个STAR例子，以备不时之需。

 

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