网课《跨文化商务沟通》章节测试答案
第一章
1、The belief that your own cultural background, including ways of analyzing problems, values, beliefs, language, and verbal and nonverbal communication, is superior.
culture
communication
ethnocentrism
sender
答案: ethnocentrism
2、The total accumulation of beliefs, customs, values, behaviors, institutions and communication patterns that are shared, learned and passed down through the generations in an identifiable group of people.
intercultural communication
culture
business communication
feedback
答案: culture
3、A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior, or the exchange of thoughts, messages, or information, as by speech, signals, writing, or behavior.
ethnocentrism
noise
communication
horizontal communication
答案: noise
4、The communication is within business and administration, aiming at a common objective and profits for both the individuals and organizations.
lateral communication
ethnocentrism
business communication
intercultural communication
答案: business communication
5、The communication at the same level in an organization.
horizontal communication
ethnocentrism
business communication
lateral communication
答案: horizontal communication
6、When culture is contrasted with nature, it can be defined as “ life way of a population” in its broad sense, meaning what characterizes the particular way of life of a population.
对
错
答案: 错
7、Culture is all men’s medium; there is no aspect of human life that is not touched and altered by culture.
对
错
答案: 对
8、The culture shown in an onion consists of two levels; a level of norms and values, or an invisible level of resultant behavior or artifacts of some form.
对
错
答案: 错
9、Culture cannot be known without a study of communication, and communication can only be understood with an understanding of the culture it supports.
对
错
答案: 对
10、In the global village, neighbors communicate free of troubles and difficulties.
对
错
答案: 错
11、With the integration of language into the fabric of culture, confusion and dysfunction would reign and the culture would fail.
对
错
答案: 错
第二章
1、A good mastery of grammar of one language can guarantee a successful communication.
对
错
答案: 错
2、Long before writing was developed,we learned to speak first.
对
错
答案: 对
3、There should always be an attachment at the end of a business memo.
对
错
答案: 错
4、A recommendation report is to recommend something to others.
对
错
答案: 错
5、Which is not verbal communication?
Chat with your leaders and colleagues
Discuss an issue in a group
Greeting with a smile
Leave a message
答案: Greeting with a smile
6、____ refers to anything that distorts the message the source encodes.
Noise
Message
Source
Context
答案: Noise
7、It is a universal truth that language is by culture and in turn it __ culture.
influenced, reflects
displayed, influences
determined, reflects
shaped, influences
答案: influenced, reflects
8、Why should we take notes during a business call?
Listen attentively
Serves as a record to take follow-up action
Report on the call to someone else
Reflect on the call
答案: Listen attentively,Serves as a record to take follow-up action,Report on the call to someone else
9、How can you identify your audience in preparing a business presentation?
Age
Appearance
Interest
Occupation
答案: Age,Interest,Occupation
10、Before making a business call, what kind of questions can you reflect?
Do you need to report to your boss?
Do you need to get information?
Do you want to sell something, or convince the person of an idea?
Do you need to ask for the person’s help or support?
答案: Do you need to get information?,Do you want to sell something, or convince the person of an idea?,Do you need to ask for the person’s help or support?
第三章
1、Nonverbal behavior reflects the speaker’s subconciousness.
对
错
答案:A
2、Depending on the culture,a smile can indicate joy and amusement, it can also indicate embarrassment.
对
错
答案:A
3、Posture is the position in which you hold your body when standing or sitting.
对
错
答案:对
4、Intimate distance is most common when friends, old classmates, acquaintances and relativestalk.
对
错
答案:错
5、People in __ cultures usually view silence as lack of communication and are generally ____ with it.
low context uncomfortable
high context uncomfortable
low context comfortable
high context comfortable
答案:low context uncomfortable
6、Which of the following countries uses high-context language?
Canada
Germany
Japan
United States
答案:Japan
7、The function of nonverbal signs is sometimes indispensible. For example, placing your index finger to your lips as an alternative to saying “Please calm down so that I can speak” is a case of ____.
complementing
repeating
contradicting
substituting
答案:substituting
8、Which statements are correct about nonverbalcommunication?
Nonverbal behavior is easily controlled
A smile sometimes doesn’t mean a sincere smile
Nonverbal behavior accounts for much of the meaning we derive from conversation.
Nonverbal communication is more than the complement of verbal communication.
答案:
9、How does nonverbal behavior control the pace or flow of communication?
Be silent
Gesture of stopping
Clap hands
Raise voice
答案:Be silent Gesture of stopping Clap hands Raise voice
10、Which of the countries belong to individualistic culture?
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