由于当地监管问题，我们不幸决定停止在越南提供游戏。

这意味着我们的游戏将从越南Google Play和Apple App Store中删除。我们的游戏仍将在其他国家/地区全球推出，越南以外的游戏将不会受到影响。我们希望这不是越南的告别，因为我们一直在寻找解决方案，以便在未来恢复我们的游戏。

为了有一天我们的游戏回到越南，我们鼓励您注册Supercell ID，这样如果我们可以再次在越南推出我们的游戏，您就不会失去游戏进度。注册很简单，直接在游戏中完成。注册后，您需要将每个游戏分别连接到Supercell ID。

在此处阅读有关Supercell ID的更多信息。

对于这种情况我们感到抱歉，并为这将给我们在越南的球员造成的麻烦和不便表示歉意。

问：你的游戏在越南应用程序商店中发生了什么？

由于当地监管问题，我们决定停止在越南Google Play和Apple App Store中提供我们的游戏。这意味着我们在越南的玩家将无法再玩我们的游戏了。

问：你为什么要这样做？

虽然我们将与当地合作伙伴和政府保持公开对话，但我们尚未找到一个良好的长期解决方案，这将使我们能够继续在越南开展业务。我们希望这不是一个再见，我们将努力寻找继续向越南玩家开发游戏的正确方法。

问：你会退款吗？

与大多数可下载的软件产品一样，在我们的游戏中购买的商品不可退款。在极少数情况下，例如未使用的意外购买和未成年人的购买，可以应用例外情况。

如果购买是在Apple（iOS）设备上进行的：

对于在iOS设备上进行的购买，Supercell无法直接处理退款。请访问Apple支持并选择“联系iTunes商店支持”链接，然后选择“购买，结算和兑换”，并选择最适合您的选项。

如果购买是在Google（Android）设备上进行的：

请通过设置>帮助和支持直接通过游戏内支持联系我们，然后点击右上角的“联系我们”或发送电子邮件至vietnam@supercell.com。

问：我如何确保不失去进度？

唯一的方法是将您的游戏帐户连接到Supercell ID！注册直接在游戏中完成。在您失去对游戏的访问权限之前，您需要从当前的游戏帐户执行此操作。请注意，一旦您注册了Supercell ID，您必须单独连接每个游戏。

在这里阅读更多。

问：你什么时候能在越南发布你的游戏？

我们将继续与当地合作伙伴和政府进行对话。我们希望这不是越南的告别，因为我们一直在寻找解决方案，以便在未来恢复我们的游戏。目前我们不知道是否以及何时会回来。

Because of local regulatory issues we have unfortunately decided to discontinue offering our games in Vietnam.

This means that our games will be taken down from the Vietnamese Google Play and Apple App Store. Our games will still be available globally in other countries and gameplay outside Vietnam will not be affected. We hope this is not a goodbye for Vietnam as we keep looking for solutions to bring our games back in the future.

In hopes of our games coming back to Vietnam one day, we encourage you to sign up to Supercell ID so that you don’t lose your game progress if we can launch our games again in Vietnam. Registration is simple and done directly in-game. Once registered, you’ll need to connect each game to Supercell ID separately.

Read more about the Supercell ID here.

We are sorry for the situation and apologize for the trouble and inconvenience this will cause to our players in Vietnam.

Supercell

Q: What is happening with your games in the Vietnamese app stores?

Because of local regulatory issues we have decided to discontinue offering our games in the Vietnamese Google Play and Apple App Store. This means that our players in Vietnam will no longer be able to play our games.

Q: Why are you doing this?

Although we will keep an open dialogue with our local partners and the government we haven’t yet been able to find a good long-term solution that would enable us to continue our operations in Vietnam. We hope that this is not a goodbye and we will try to find the right ways to continue developing our games to our Vietnamese players.

Q: Will you give refunds?

As with most downloadable software products, items bought in our games are non-refundable. In rare cases, such as accidental purchases not yet used, and purchases by minors, exceptions can be applied.

If the purchase was made on an Apple (iOS) device:

For purchases made on an iOS device, Supercell is not able to handle refunds directly. Please visit Apple support and select the “Contact iTunes store support” link, then “Purchases, billing and redemption” and choose the option that fits you best.

If the purchase was made on a Google (Android) device:

Please contact us directly through in-game support by going to Settings > Help & Support and then tap “Contact Us” in the upper right hand corner or send an email to vietnam@supercell.com.

Q: How do I ensure I don’t lose my progress?

The only way is to connect your game account to Supercell ID! Registration is done directly in-game. You need to do this from your current game account before you lose access to the game. Please note, once you have registered to Supercell ID, you have to connect each game separately.

Read more here.

Q: When will you be able to publish your games in Vietnam?

We will continue the dialogue with the local partners and the government. We hope this is not a goodbye for Vietnam as we keep looking for solutions to bring our games back in the future. Currently we don’t know if and when we will come back.