Apology and Compensation for IncorrectDescription in [New manager's Welcome Extraction]

对[新人管理人欢迎卡池]中不正确描述的道歉和补偿

Hello.

您好。

This is Kim Jihoon, Director at Project Moon.

我是金志勋，月亮计划的负责人。

We have been made aware of the issue where the New Manager's Welcome Extraction says [a 3★ Identity is assured in 20 Extractions], 

我们已经发现，新人管理人的抽卡中的描述为[在20次抽取中保证获得三★身份卡]，

but the assured item can in fact be either a 3★ Identity or E.G.O.

但保底的物品实际上可能是三★身份卡或三★E.G.O。

The extraction was configured as such because we considered the value of E.G.0 to be equivalent to or greater than that of a 3★ldentity as both cost 400 Egoshards to redeem, 

抽取之所以这样配置，是因为我们认为E.G.O的价值等于或大于3★身份卡的值，而两者都需要花费400狂气才能兑换，

but we failed tocorrectly inform the player of the details, 

但我们没能正确地告知玩家细节，

causing much confusionand inconvenience.

造成了许多困惑和不便。

We will quickly adjust the text to show as [3★ldentity/E.G.O assured in 20 Extractions] to prevent further confusion.

我们将尽快将描述显示改为[在20次抽取中保证获得三★身份卡或E.G.O]。

We will be more aware of clarity in descriptions so that they won't create confusion in the future.

我们将更加注意描述的清晰性，这样以后就不会造成混淆。

We sincerely apologize for the inconvenience.

给您带来不便，我们深表歉意。

Though we understand that it's not sufficient to make up for thediscontent, 

虽然我们知道这不足以弥补不满，

we are planning to provide all players with a [3★Guarantee Decaextraction Ticket].

我们计划为所有玩家发放一张[三★保底券]。

Our staff is currently working hard to fix the issue with duplicate mailrewards as well.

我们的工作人员目前正在努力解决重复邮件奖励的问题。

Once again, we wish to make admissions and amends for our failings.

再一次，我们希望承认并弥补我们的过失。

The issue with the description will be addressed by the March 9th update.

描述的问题将在3月9日的更新中解决。

Additionally, we will send out the gift ticket as soon as the issue with the mail system has been resolved.

此外，我们会在邮件系统问题解决后尽快寄出礼券。

Thank you.

感谢您的谅解。