同情心 / Compassion

「释义」

同情心是一种因为同理心而对其他人产生的情绪。因为我们对于其他人的遭遇感同身受，对于其他人的遭遇产生责任感，因此出现帮助别人的动机。

同情产生的原因，除了同理心之外，还与公平、正义、相互依存等情绪有关。它牵涉到人类在某个特定情境下的自由意志，被认为是人类天性之一，也是理性的根源。

心理学上“同情心”与“同理心”有些许不同。“同情心”包含情感部分的感同身受，而“同理心”则强调以理性角度出发的理解。

「应用场景」

要人性化

Do Be Human

好老板不是机器人。应该意识到被解雇的员工将会产生各种不愉快的情绪。应该耐心倾听员工的一切反应，并小心调整自己的回应。在解雇他人时会感到同情或懊悔是很自然的，但表达出这样的情绪有可能会鼓励对方试图利用这种同情，并针对解雇决定做出争辩。在应付自身情绪的同时，老板们必须认识到，同情心和同理心（这在此环境下很有用）与怜悯或悲伤（这有可能会适得其反）之间的区别。

Good bosses aren’t automatons. They should recognize that employees who are being fired will feel an unpleasant mix of emotions. They should listen patiently to any reactions and carefully calibrate their responses. It’s natural to feel sympathy or regret that you’re firing someone, but expressing those emotions may encourage an attempt to leverage sympathy and debate the decision. As they deal with their own emotions, bosses must recognize the difference between empathy and compassion (which are useful in this context) and sympathy or sorrow (which can be counterproductive).

取决于你们之前的关系和所处的环境，你或许会希望双方在立即出现的情绪减弱之后予以跟进。你可以提出安排时间在办公室以外的地点见面，谈论对方未来找工作的事情、潜在的目标公司、你的人际关系网中哪些人可能会有所帮助、你会在背景调查中说些什么——或许还可以加上你对于他在下一岗位上如何成功的建议。不过，要注意的是，这样的会面可能并不可行。研究表明，人们倾向于对那些传达坏消息的人产生负面情绪，即使这一过程是经过了慎重考虑、带着善意完成的，也无法抵消负面感受。不过话虽如此，我通常都能够与被我解雇的人保持友好或中性的关系。

Depending on your prior relationship and the context, you might want to follow up once both parties’ immediate feelings abate. Offer to set a time and place outside the office to meet and talk about the person’s coming job search, potential target companies, people in your network who might help, what you’ll say during a reference check—and perhaps your advice on how to be successful in the next position. Be aware, however, that such a meeting may not be feasible. Research has shown that people tend to develop negative feelings toward those who communicate bad news, even when it’s done with consideration and kindness. That said, I’ve usually been able to maintain friendly to neutral relationships with people I’ve fired.

《如何公正又得体地裁员？》

乔尔·彼得森

2020年3月刊

“Firing with Compassion”

by Joel Peterson

编辑：马冰仑