赛凡客服对线字幕
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售后客服的话是解决
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这些您这边应该是给您通知了对吧
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您的产品的问题的
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优盘内的文件损坏了
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你好
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你好，是赛凡科幻空间对吗
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你好，是的，请问什么问题
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就是我想请问一下
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就是咱们的数字生命卡的一个问题
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嗯
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就是关于其中的配置
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就是承诺的芯片是镁光N38对吧
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先生我们这边的呃
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优盘芯片的话储存颗粒是美光的
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主控是安国的
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我知道
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我这是询问下是不是镁光N38型号
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因为当时的时候
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你们是这么给我们承诺的
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嗯先生型号的话我这边不清楚
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然后这边我们
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呃预计这几天会做一个公告
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公告发出之后这边您到时候看一下
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那如果不是
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如果公告不是镁光N38
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是不是属于虚假宣传及虚假销售
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先生我们这个，呃
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型号的话我们
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是没有在众筹页面上注明过的
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这个东西你们当时承诺了
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我这我这么明确告诉您
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您承你们这边承诺了
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我有你们的录音有你们的录屏
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有你们跟我的记录
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客服记录这些我都有
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啊先生我们的储存颗粒是镁光的
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镁光N38的型号
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然后您说的型号的话
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我这边是不清楚
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因为我没有给我没有给到我们公告
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我们现在不清楚
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那如果不是的话，如果不是镁光N38的话
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我们是不是可以当虚假宣传看
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还是说
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您上级认为这些就不属于虚假宣传
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因为当时的时候您是赠承诺的
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我现在还有保留着聊天记录
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这些全都保留着在我这里
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先生不好意思啊
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您说的这个型号的话
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我这边真的不清楚
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我们这边如果有公告出来之后呢
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您您之后可以看一下
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行，因为我这边是
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有的你们的型号是
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包括你们的颗粒是QLC我也知道
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然后你们芯片是美光N38
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主控是安国891103
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这些是你们当时都跟我说过
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啊先生不好意思啊
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因为您说这些型号我确实不清楚啊
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给给到我们的信息就是
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储存颗粒是镁光
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主控是安国
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所以您说的具体的型号的话
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我们这边确实不太清楚
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但是当时的时候
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这些是给我进行了一个承诺
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如果说这些不符合的话
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按照消协规定假一赔三是可以的
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所以说我希望您或者说您什么都能
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并给您上级说下
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不要再耍什么小聪明了
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你们已经耍了不止一次了
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啊先生确实抱歉
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您说的这些我我这边确实不太清楚
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之后有公告的话啊
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发出公告了您可以看一下
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请问是几号发公告
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我如果没记错的话
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现在发出去的不少已
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发现也是锌合金的材质
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这些
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你们在承诺里面也好像也没说过
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像锌合金再重铸
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好像是也
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他们只是收回
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那他们的赔偿情况是该如何处理
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先生我们没有发出过铝合金版本的
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现在发出的版本全部都是铝合金的
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您可以去做检测
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好的
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就是说现在承诺了全部都是铝合金了
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不会再出现出了
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版本都是铝合金的
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没有锌合金版本的您可以去做检测的
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好的，
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然后电路板装饰是喷锡装饰电路板
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啊是的
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然后OEM工厂制作
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那您说的这个的话我也不太清楚
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因为没有给到我具体信息
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那请问公告是几号出
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对于整体情况的一个说明
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因为我现在确实
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我看到其他人的反馈因为我是定制版
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但是不知道为什么我的
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还没有发货
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我的是26号的按照情况应该是发货了
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对
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呃先生定制版的话目前
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还在陆续发货中
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因为定制版发货流程比较复杂
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所以的话发货的会比标准版的慢一点
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嗯我知道
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当时的时候承诺说是一起发货
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后来又那个给我说
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啊会缓一些我这个我能理解但是
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然后我看到他们说
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有23，24，25这几天的被吞单了
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有这个情况对吧
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啊那是标准版的
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标准版的话现在已经发完了
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然后定制版的话是按照时间顺序发的
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嗯那这个情况就是目前这个情况
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然后其次哈
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就是说你们公告大概什么时候出
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关于中间出现这些次品啊这些情况
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你也没法否认
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中间有很多那个次品的一个情况对吧
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嗯可能会有一些
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呃小划痕或者是其他的问题
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我们这边都会给您处理的
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如果说您之后遇到同样的问题的话
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都可以联系我们客服给您处理的
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那关于你们官方就是这个客服
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不回应的问题啊
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就是你们的官方客服
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呃我就这么说吧
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1分钟之前我问他这个问题
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然后1分钟的时候
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他就立刻给我转接到
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就是可能是敏感问题吧
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他就直接给我转接给了一个专人
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然后这个专人到现在差不多快
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半个小时了没有任何回复
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啊现在是这样的
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因为我们现在是分售前
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客服和售后客服的
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售前客服的话就是
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呃呃
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主要是接待，
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因为现在售后量比较大
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所以转接过来没有办法及时的回复您
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确实很抱歉
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但是我们这边看到消息之后呢
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会及时回复的
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好
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那也就是说你你们
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你们的公告大概什么时候出现
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啊很抱歉先生
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因为现在没有给到我具体
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的这个公告发布时间
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我现在也无法确定无法告知您
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很抱歉
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也就是说
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你们老板把你们所有人拉过来
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就说那你们有奖金吗
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就用来那个看
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拉过来你们马上就要挨一顿骂了
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有奖金吗
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你们说了吗
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先生抱歉我没有明白你什么意思
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我知道我就我没对你们没有什么意见
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因为毕竟你们老板的心慌这整体来讲
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你们老板搞的这些花活
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我就在想
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因为他现在发货了
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应该也给你们会说啊
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什么也反馈之类的
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我就想有奖金吗
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你们承担一下承担这么多事情
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嗯先生不好意思啊
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我没有明白您的意思
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您这边如果产品之后有任何问题的话
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都可以联系我们给您处理的
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嗯我发现一个情况
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就是如果说是定制版的话
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只能免费退换货
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那请问这个退换货大概是
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多久的一个时间流程
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啊先生
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退换货的流程是这样的
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如果是标准版的话
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我们是支持7天无理由退货的
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如果是定制版的话
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您的产品出现质量问题
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这边也是支持退货的
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支持退货
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意思就是说那个就是支持全额退款
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对如果定制版出现了质量问题
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我们是支持全额退款退货的
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那你们的质量问题
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能不能就是详细说一下
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是关于
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多什么样的一个规定才能算质量问题
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如果您的产品出现明显划痕缺损
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或者是呃产品出现了技术性问题
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优盘无法识别无法读取
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都可以进行退换货的
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那如果是优盘的
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实际使用质量
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如果是优盘内部那个存储空间呢
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他比如说我们
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当然他有个换算置的问题
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这我们知道他标的是我就是120 g
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但是标的话可能是
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我们就打一个估量
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就说100，他的储存量只有110G以下
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因为按照2定制的话应该是117-128这一块
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如果是110G以下的话算质量问题吗
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您是说呃u盘是储存的吗对
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嗯先生
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您这边的话因为这个技术性问题
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我这边没有办法给您解解答到
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您可以咨询一下我们的在线客服
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就是因为他们具体的技术性
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他们具体的技术性问题
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我这边确实是嗯不太清楚
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主要就是因为他们不回复我们才能在
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我才能在电话找您
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就是他们完全不回复我们
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这我这些问题
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00:08:06,133 --> 00:08:07,466
可能这些问题对他们来说
235
00:08:07,466 --> 00:08:08,566
也比较棘手吧
236
00:08:08,600 --> 00:08:10,900
承认了就要退一大部分可能是
237
00:08:11,333 --> 00:08:14,066
我看到有的测评好像读写有问题
238
00:08:14,066 --> 00:08:15,766
那如果说我第一天写录之后
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00:08:15,766 --> 00:08:16,866
第二天这些
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00:08:17,166 --> 00:08:19,166
优盘格式化了这些情况的话
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00:08:19,166 --> 00:08:20,333
是我需要一个
242
00:08:20,466 --> 00:08:21,166
视频证明
243
00:08:21,166 --> 00:08:22,699
还是说我直接给您口头说明
244
00:08:22,700 --> 00:08:23,766
就可以退还货
245
00:08:24,466 --> 00:08:26,266
啊需要您截图
246
00:08:27,100 --> 00:08:28,933
也提供提供照片
247
00:08:29,466 --> 00:08:30,799
提供照片就是说
248
00:08:30,800 --> 00:08:32,266
我现在如果说存储的话
249
00:08:32,266 --> 00:08:33,499
我就最好先拍个照
250
00:08:33,500 --> 00:08:35,466
第二天如果发现这个优盘不能用、
251
00:08:37,066 --> 00:08:39,066
我就再给他拍一个照就给您说一下
252
00:08:39,066 --> 00:08:40,533
就这么一个情况
253
00:08:40,966 --> 00:08:42,499
然后就可以退换货了
254
00:08:42,933 --> 00:08:43,333
啊对
255
00:08:43,333 --> 00:08:44,899
您需要联系我们在线客服
256
00:08:44,900 --> 00:08:46,066
这边给您处理
257
00:08:46,133 --> 00:08:47,299
然后进行退换货
258
00:08:47,366 --> 00:08:49,066
那如果说是优盘的
259
00:08:49,066 --> 00:08:51,299
就是说他的容量不够
260
00:08:51,866 --> 00:08:54,099
就假设啊我们就说容量的少一些
261
00:08:54,100 --> 00:08:55,133
就128个g
262
00:08:55,166 --> 00:08:57,733
打折到60多g那肯定是有问题了对吧
263
00:08:58,266 --> 00:08:59,466
嗯对是的
264
00:08:59,566 --> 00:09:02,266
那如果说我存储了120G的内存
265
00:09:02,266 --> 00:09:05,066
然后发现里面会有60G的呃
266
00:09:05,066 --> 00:09:05,999
文件是损坏的
267
00:09:06,000 --> 00:09:07,400
这些只要我录屏之后
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00:09:07,566 --> 00:09:10,866
就是可以当做那个证据进行一个退款
269
00:09:10,866 --> 00:09:12,599
对吧全额退款对吗
270
00:09:13,100 --> 00:09:16,333
啊只要是产品出现技术性的故障啊
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00:09:16,333 --> 00:09:18,466
我们这边都可以支持退换货的
272
00:09:18,466 --> 00:09:19,599
就是全额退
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00:09:19,600 --> 00:09:21,800
可以支持全额退款或者说换货
274
00:09:22,166 --> 00:09:25,066
不管不管是定制版还是说普通版
275
00:09:25,500 --> 00:09:26,500
对是的
276
00:09:27,200 --> 00:09:29,566
啊这是优盘那如果说是读写速率呢
277
00:09:29,566 --> 00:09:31,966
因为我们知道是3.0的读写速率
278
00:09:31,966 --> 00:09:32,699
但是
279
00:09:32,700 --> 00:09:35,533
这个读写速率如果是达不到3.0的标准
280
00:09:35,600 --> 00:09:37,933
甚至说就是达到2.0或者说
281
00:09:38,866 --> 00:09:40,999
2.0左2.02.5这一块的话
282
00:09:41,000 --> 00:09:43,166
它是可以进行一个退换货吗
283
00:09:44,766 --> 00:09:47,899
嗯读写的话我们这边呃呃
284
00:09:48,000 --> 00:09:50,300
要看您的呃文件的大小
285
00:09:50,300 --> 00:09:54,300
如果是超过4G呃或者4G以上的话
286
00:09:54,300 --> 00:09:57,333
那这个读写速率可能会呃有所降低
287
00:09:57,333 --> 00:09:58,933
但是具体的呃
288
00:09:58,933 --> 00:10:00,666
您说的这技术性问题的话
289
00:10:00,666 --> 00:10:02,999
建议您还是在咨询一下我们的客服
290
00:10:03,166 --> 00:10:05,066
哦知道就是说我就说一下
291
00:10:05,066 --> 00:10:07,999
就是说比如说他的读写速率只有5-6 m
292
00:10:08,000 --> 00:10:08,533
这一块的话
293
00:10:08,533 --> 00:10:09,533
是可以算作
294
00:10:10,100 --> 00:10:11,766
故障可以退换吗
295
00:10:12,700 --> 00:10:13,500
我们
296
00:10:13,533 --> 00:10:16,799
正常的文件，四文，四4G的文件
297
00:10:16,966 --> 00:10:18,166
说实话确实是
298
00:10:18,166 --> 00:10:20,299
也不是正常情况下使用的一个
299
00:10:20,300 --> 00:10:21,466
文件他是比较大的
300
00:10:21,466 --> 00:10:23,799
我说的就是正常的普通文件
301
00:10:24,366 --> 00:10:27,366
类似一个视频之类的这样的1，1G左右
302
00:10:28,266 --> 00:10:31,666
啊您可以呃录视频或者是截图
303
00:10:31,666 --> 00:10:32,999
然后给到我们客服
304
00:10:33,133 --> 00:10:34,599
客服这边给您处理
305
00:10:34,766 --> 00:10:35,066
对
306
00:10:35,066 --> 00:10:38,166
就是因为他如果读写的话只有那个5M
307
00:10:38,166 --> 00:10:38,799
3M的话
308
00:10:38,800 --> 00:10:40,666
这样的话其实就是一个2.0的情况
309
00:10:40,666 --> 00:10:42,099
而不是说到3.0了
310
00:10:42,400 --> 00:10:44,300
这个事情你们你们应该是
311
00:10:44,300 --> 00:10:45,766
如果说跟你们说过参数的话
312
00:10:45,766 --> 00:10:47,133
应该是知道这点对吧
313
00:10:47,600 --> 00:10:49,700
啊您到时候可以联系一下我们客服
314
00:10:49,700 --> 00:10:50,966
这边给您处理
315
00:10:50,966 --> 00:10:53,466
如果说他们那个处理的话大概
316
00:10:53,533 --> 00:10:55,266
处理时间是需要多久呢
317
00:10:55,366 --> 00:10:56,166
我是想
318
00:10:56,366 --> 00:10:58,733
得最少有一个时间比如说他一直吊着
319
00:10:59,133 --> 00:11:00,899
啊现在咱们又聊了10分钟了
320
00:11:00,900 --> 00:11:02,066
他还是没有回复我
321
00:11:03,166 --> 00:11:04,466
嗯确实很抱歉先生
322
00:11:04,466 --> 00:11:06,466
因为目前客户量实在是太大了
323
00:11:06,466 --> 00:11:08,266
我们这边看到您的消息之后
324
00:11:08,266 --> 00:11:09,366
会及时回复的
325
00:11:09,366 --> 00:11:10,466
就是我们能
326
00:11:10,666 --> 00:11:11,466
简单就说一下
327
00:11:11,466 --> 00:11:12,566
就是他如果一直拖的话
328
00:11:12,566 --> 00:11:13,733
那肯定是没法换
329
00:11:13,733 --> 00:11:16,466
就是说所以说这个退换货
330
00:11:16,466 --> 00:11:18,799
情况他大概是一个需要多久
331
00:11:19,200 --> 00:11:21,900
就是说他的回复就我说他的回复
332
00:11:22,500 --> 00:11:24,533
您可以提供一下您的订单编号吗
333
00:11:24,533 --> 00:11:27,399
我们这边让同事给您加急处理一下
334
00:11:27,400 --> 00:11:29,266
啊我没有什么问题我的还没发
335
00:11:29,266 --> 00:11:30,266
我刚才也给您说了
336
00:11:30,266 --> 00:11:30,999
我就是问一下
337
00:11:31,000 --> 00:11:32,333
中间咨询一下这些问题
338
00:11:32,333 --> 00:11:34,066
就是希望得到一个明确的回复吗
339
00:11:34,066 --> 00:11:35,133
我就一直是问
340
00:11:35,600 --> 00:11:37,400
呃因为最近客服量也不稳定
341
00:11:37,400 --> 00:11:39,066
所以我也无法切
342
00:11:39,133 --> 00:11:41,366
给您一个确切的一段时间
343
00:11:41,466 --> 00:11:43,166
你实际上因为我是定制版
344
00:11:43,166 --> 00:11:43,999
我肯定是在后面
345
00:11:44,000 --> 00:11:45,100
我的意思就是说你
346
00:11:45,100 --> 00:11:47,300
能给一个大家相对的一个承诺
347
00:11:47,300 --> 00:11:50,300
就是说他们大概会多久之内
348
00:11:50,300 --> 00:11:52,466
一定会给您一个回复就给多少人
349
00:11:52,466 --> 00:11:54,066
就您预估一个值，大概
350
00:11:54,666 --> 00:11:55,733
抱歉先生
351
00:11:55,733 --> 00:11:58,366
我这边没有办法给您做到承诺
352
00:11:58,466 --> 00:12:00,166
因为客服量确实很大
353
00:12:00,166 --> 00:12:03,466
而且每天的客服呃问题也不同
354
00:12:03,466 --> 00:12:04,699
那回复时间也不同
355
00:12:04,700 --> 00:12:07,100
所以无法给到您一个确切的时间
356
00:12:07,100 --> 00:12:07,966
好的那请问一下
357
00:12:07,966 --> 00:12:09,166
就是说退换货的话
358
00:12:09,166 --> 00:12:11,933
是邮费是我们自付还是说到付
359
00:12:11,933 --> 00:12:12,499
我就是说
360
00:12:12,500 --> 00:12:14,100
把这些东西都先给您确定一下
361
00:12:14,100 --> 00:12:16,533
我跟他们说的话也正好有个承诺
362
00:12:16,533 --> 00:12:19,166
毕竟说赛凡已经给了太多没法
363
00:12:19,533 --> 00:12:21,566
太多承诺直接就打飘了
364
00:12:21,566 --> 00:12:21,899
所以说
365
00:12:21,900 --> 00:12:24,066
我们现在我就希望能保留一些证据
366
00:12:24,066 --> 00:12:26,099
当然没有针对您的意思
367
00:12:27,600 --> 00:12:28,400
呃先生
368
00:12:28,400 --> 00:12:30,600
换货的话是我们这边承担运费
369
00:12:30,600 --> 00:12:33,366
但是因为库库房的话他不接收到付件
370
00:12:33,366 --> 00:12:35,933
所以需要您啊先垫付一下运费
371
00:12:35,933 --> 00:12:38,466
寄出后这边联系我们给您退运费
372
00:12:38,500 --> 00:12:41,366
换退货的话我们是有运费险的
373
00:12:41,366 --> 00:12:44,166
您这边在线上申请退货退款
374
00:12:44,200 --> 00:12:45,866
呃这个嗯
375
00:12:46,400 --> 00:12:48,866
看一下您的线上申请退货退款
376
00:12:48,866 --> 00:12:50,533
然后退货成功之后呢
377
00:12:50,533 --> 00:12:52,333
系统上会返到您运费
378
00:12:52,333 --> 00:12:54,866
如果说您的运费已经超过了
379
00:12:54,933 --> 00:12:57,399
他系统赔付您的运费啊
380
00:12:57,566 --> 00:13:00,066
其他差价是可以联系我们补给您的
381
00:13:00,200 --> 00:13:02,066
嗯好的那整体来说
382
00:13:02,066 --> 00:13:05,099
就是说我询问的内容应该也就
383
00:13:05,366 --> 00:13:06,266
差不多了
384
00:13:06,500 --> 00:13:09,800
就是说关于芯片的材质这些东西
385
00:13:09,800 --> 00:13:10,900
马上会有一个公告
386
00:13:10,900 --> 00:13:12,466
但您也不知道是什么时候
387
00:13:12,466 --> 00:13:13,866
呃会发这个公告
388
00:13:15,166 --> 00:13:17,766
对吧不知道我无法给到您具体时间
389
00:13:18,200 --> 00:13:19,000
然后其次就是
390
00:13:19,000 --> 00:13:20,966
不管是定制版还是非定制版
391
00:13:21,000 --> 00:13:24,800
出现问题之后都可以通过呃
392
00:13:25,300 --> 00:13:26,866
联系客服之后进行一个退货
393
00:13:26,866 --> 00:13:28,666
退退货或换货
394
00:13:29,266 --> 00:13:31,566
啊标准版的话我们是支持7天无理
395
00:13:31,566 --> 00:13:35,199
由退货的定制版如果出现技术性问题
396
00:13:35,266 --> 00:13:38,499
如故障或者是产品上有大的划痕
397
00:13:38,500 --> 00:13:40,200
有比较明显的缺损
398
00:13:40,266 --> 00:13:42,866
我们这边都是可以给您进行退换货的
399
00:13:42,866 --> 00:13:45,166
哦对刚才我光问芯片的问题了
400
00:13:45,166 --> 00:13:46,166
就是想询问一下
401
00:13:46,166 --> 00:13:47,566
就是关于这个划痕的话
402
00:13:47,566 --> 00:13:49,133
你们的定义是什么样的
403
00:13:49,800 --> 00:13:50,000
啊
404
00:13:50,000 --> 00:13:52,700
如果说一眼就能看到比较明显的划痕
405
00:13:52,700 --> 00:13:54,133
都是属于质量问题
406
00:13:54,166 --> 00:13:56,299
嗯但是这个划痕的话它有深有浅
407
00:13:56,300 --> 00:13:58,733
有的时候在反光情况下能看得很清楚
408
00:13:58,733 --> 00:14:01,733
有的在那个这种的话属于什么情况
409
00:14:01,733 --> 00:14:02,399
因为有些
410
00:14:02,400 --> 00:14:04,466
因为大家都知道这些划痕是有很多的
411
00:14:04,500 --> 00:14:06,333
如果是在反光情况下比较明显
412
00:14:06,333 --> 00:14:09,199
在在那个平时的正常生活中看不清
413
00:14:09,200 --> 00:14:10,933
这种也可以换吗
414
00:14:11,800 --> 00:14:15,100
如果说您在对光情况下才能看到的
415
00:14:15,166 --> 00:14:15,799
划痕的话
416
00:14:15,800 --> 00:14:18,100
我们这边是可以给您安排换货的
417
00:14:18,100 --> 00:14:20,500
如果就是说呃如果是
418
00:14:20,600 --> 00:14:22,766
呃u盘出现了这种划痕的话
419
00:14:22,766 --> 00:14:25,066
我们这边是可以整体给您换的
420
00:14:25,100 --> 00:14:27,333
那如果说您不用对光
421
00:14:27,400 --> 00:14:28,266
收到之后
422
00:14:28,266 --> 00:14:30,666
一眼就能看出来的明显的划痕的话
423
00:14:30,666 --> 00:14:32,299
我们这边是可以也可以给您
424
00:14:32,300 --> 00:14:33,300
进行兑换的
425
00:14:33,666 --> 00:14:34,933
嗯好的是这方面
426
00:14:34,933 --> 00:14:36,266
然后关于缺损的话
427
00:14:36,266 --> 00:14:38,099
是有一个什么样的一个标准
428
00:14:38,666 --> 00:14:40,699
比较明显的缺损就是你
429
00:14:40,766 --> 00:14:42,466
也也能一眼看到的
430
00:14:42,566 --> 00:14:45,766
就是比如说金属头的金属部分缺损
431
00:14:46,800 --> 00:14:51,366
往塑料壳那块的那个那小的凹槽算吗
432
00:14:52,166 --> 00:14:52,533
嗯
433
00:14:52,533 --> 00:14:56,366
有些如果说是塑料壳上面的凹槽的话
434
00:14:56,400 --> 00:14:57,933
啊你要看是什么程度
435
00:14:57,933 --> 00:15:01,733
因为呃读卡器和优盘部分它本就是有
436
00:15:01,733 --> 00:15:03,666
本身就会有一点点
437
00:15:03,700 --> 00:15:05,966
就是尾部的话会有一点点
438
00:15:06,466 --> 00:15:07,066
我知道
439
00:15:07,066 --> 00:15:07,933
但是不明显
440
00:15:07,933 --> 00:15:09,999
我知道他因为因为这个加工的问题他
441
00:15:10,000 --> 00:15:11,266
有的时候会有一些要求
442
00:15:11,266 --> 00:15:13,199
就是我说的话就是说表皮
443
00:15:13,366 --> 00:15:15,099
表面上那一块就包
444
00:15:15,100 --> 00:15:16,366
没有说尾不是说上面
445
00:15:16,366 --> 00:15:17,766
因为下面他肯定会
446
00:15:18,266 --> 00:15:19,766
甚至会有些毛刺这些
447
00:15:20,100 --> 00:15:23,100
呃可以理解可以通过打磨吗
448
00:15:23,500 --> 00:15:25,900
我说的是上中间这个构成的外观
449
00:15:25,900 --> 00:15:26,700
这一块
450
00:15:27,366 --> 00:15:29,399
Wifi如果有明显的凹槽
451
00:15:29,500 --> 00:15:31,966
或者是有缺损或者是有破坏的话
452
00:15:31,966 --> 00:15:33,533
都是可以进行退换的
453
00:15:33,566 --> 00:15:35,199
那关于那里面那
454
00:15:35,266 --> 00:15:36,966
呃网上看到有些关
455
00:15:36,966 --> 00:15:39,066
如果说使用一天或两天之后
456
00:15:39,066 --> 00:15:39,966
它中间的
457
00:15:40,366 --> 00:15:41,366
就是中间
458
00:15:41,366 --> 00:15:43,133
我看他们有些人在使用的时候
459
00:15:43,133 --> 00:15:44,399
他那上面就脱胶
460
00:15:44,400 --> 00:15:46,600
之后他那个口不就已经下来了吗
461
00:15:46,600 --> 00:15:48,566
在前面那个金属凹槽
462
00:15:48,566 --> 00:15:49,933
和连接部分那种的话
463
00:15:49,933 --> 00:15:50,933
是可以退换吗
464
00:15:50,933 --> 00:15:52,099
那是属于个人损害
465
00:15:52,700 --> 00:15:54,500
啊您说的是哪一个部分呢
466
00:15:54,733 --> 00:15:56,499
嗯优盘连接
467
00:15:56,733 --> 00:15:59,133
呃电脑的USB接口这一块
468
00:15:59,133 --> 00:16:00,533
他们因为有时候
469
00:16:00,766 --> 00:16:02,733
如果到手的话他
470
00:16:04,400 --> 00:16:06,300
出问题因为
471
00:16:06,733 --> 00:16:10,466
说的问题是哪哪一类的是说接口
472
00:16:10,500 --> 00:16:13,133
接口USB接口和那个优盘
473
00:16:13,133 --> 00:16:14,866
他们中间不是有一块
474
00:16:15,066 --> 00:16:16,566
是有一个
475
00:16:16,566 --> 00:16:18,599
嗯塑料的一个胶状
476
00:16:18,600 --> 00:16:19,933
其实是粘合在一起的吗
477
00:16:19,933 --> 00:16:22,666
如果那块如果脱落了呢
478
00:16:22,666 --> 00:16:24,566
使用之后就使用了一天或两天之后
479
00:16:24,566 --> 00:16:25,699
因为他太热了
480
00:16:26,100 --> 00:16:27,300
你们是一年质保期是吧
481
00:16:27,300 --> 00:16:28,666
就是一年质保内
482
00:16:29,266 --> 00:16:30,499
对是一年质保的
483
00:16:30,500 --> 00:16:31,600
先生一年质保内
484
00:16:31,600 --> 00:16:33,000
他这个脱胶的话
485
00:16:33,000 --> 00:16:35,133
是属于退换货还是怎么样
486
00:16:36,366 --> 00:16:40,899
嗯脱胶您是就是说呃优盘和
487
00:16:41,133 --> 00:16:43,799
这个塑料壳连接的这个部分吗
488
00:16:43,800 --> 00:16:44,600
对
489
00:16:45,366 --> 00:16:48,133
啊如果是有出现呃这个
490
00:16:48,133 --> 00:16:50,599
呃如果是有出现这个脱胶的问题的话
491
00:16:50,600 --> 00:16:53,133
这边是可以给您进行免费退换的
492
00:16:53,766 --> 00:16:55,733
就是说在一年之内出现这些问题
493
00:16:55,733 --> 00:17:00,066
还是说嗯仅限于就是其他时间
494
00:17:00,800 --> 00:17:03,000
啊如果您收到一个月以内
495
00:17:03,000 --> 00:17:05,000
如果产品出现了这个问题的话
496
00:17:05,000 --> 00:17:06,466
都可以进行退换
497
00:17:06,500 --> 00:17:10,600
那啊我但是包括但是像脱胶或者说是
498
00:17:11,133 --> 00:17:12,333
那个优盘损坏
499
00:17:12,333 --> 00:17:14,666
这种属于应该是属于质保问题对吧
500
00:17:15,000 --> 00:17:15,800
对是的
501
00:17:15,800 --> 00:17:18,166
这种的话是一年内可以退换对吧
502
00:17:18,400 --> 00:17:20,100
嗯一年质保的先生
503
00:17:20,100 --> 00:17:20,900
对我的意思就是说
504
00:17:20,900 --> 00:17:22,700
一年内这些是可以退换的
505
00:17:25,000 --> 00:17:27,100
呃可以给您进行更换先生
506
00:17:27,266 --> 00:17:29,566
我知道就说退换嘛进行一个退换
507
00:17:29,566 --> 00:17:31,066
我没有说退货我说退换
508
00:17:31,666 --> 00:17:32,599
啊可以的先生
509
00:17:32,600 --> 00:17:34,333
就是关于优盘读卡器的
510
00:17:34,333 --> 00:17:36,066
就是内存方面的这些损坏
511
00:17:36,066 --> 00:17:37,499
是属于一年质保
512
00:17:37,500 --> 00:17:39,100
包括脱胶这种情况
513
00:17:39,166 --> 00:17:41,533
但是如果是包括划痕
514
00:17:41,766 --> 00:17:43,699
缺损这些是一个月之内
515
00:17:44,200 --> 00:17:45,133
而且说
516
00:17:45,133 --> 00:17:47,066
是开箱的时候给您那个证明一下
517
00:17:47,066 --> 00:17:48,399
不是个人造成的对吧
518
00:17:49,133 --> 00:17:50,333
啊需要的先生
519
00:17:50,766 --> 00:17:52,799
好的你就说我好的
520
00:17:52,800 --> 00:17:54,733
就基本上我的问题可能
521
00:17:54,733 --> 00:17:57,399
如果后续还有什么问题的话再咨询您
522
00:17:57,533 --> 00:17:58,666
麻烦您了好的
523
00:17:59,066 --> 00:18:00,533
没关系好的
524
00:18:00,733 --> 00:18:01,933
再见
