ACCA考试中TQM怎么去学习？

ACCA考试采用纯英文的教材及考试模式，让学员在考试的过程中，英文水平逐步得到提升。ACCA知识点的学习是帮助学员更好掌握财会知识的关键，那么，TQM在ACCA考试中重要吗？怎么去学习？

TQM是ACCA考试的一个知识点，学员在学习的时候，要重视知识点学习的过程，帮助学员更好的去理解课程的内容。ACCA考试能够帮助学员实现自身能力的提升，在今后的岗位上走得更长远。那么，ACCA知识点的学习很关键，掌握知识点的内容，就能够更好的通过考试。

1、Definition:

Total quality management (TQM) is the process of applying a zero defects  philosophy to the management of

all resources and relationships within an organisation as a means of  developing and sustaining a culture of

continuous improvement which focuses on meeting customers' expectations.

【Key point】zerio defects, resources and relationships, continuous  improvement

【Right things are done right first time】

2、Key principles and characteristics:

Customer focus

Internal customers and internal suppliers:

Identify causes of defects

Quality culture

Zero defects

Quality certification programmes

Costs of poor quality

ACCA考试知识点的内容就这么多，学员如果对知识点还有更多的疑问，可以文章评论一起学习探讨！