【英文面试问答】项目经理100问49 处理困难挑战？
49 How do you handle difficult or challenging situations in your projects?
According to my experience as being a project manager, handling difficult or challenging situation in projects is a regular part of my job. There are several strategies that I employ to effectively manage these type of situations.
The first one is I always try to maintain a positive attitude and remain calm, which helps me to approach the situation with a clear and level mind, allowing me to make logical and informed decisions.
Second, I gather as much information as possible about the situation at hand.This includes talking to team members, stakeholders and other relevant parties as well as researching any background information that may be relevant. This method helps me to understand the scope of the situation and to identify potential solutions.
Third, I communicate regularly with my team and stakeholders to keep them informed about the situation and any actions that are being taken to resolve any difficulties that might arise. This helps to build trust and ensure that everyone is working towards the same goal.
The following are two examples of difficult or challenging situations that I have handled in the past. Example one, one project I was managing was running behind schedule due to delays in the delivery of some key components. This situation crated a lot of stress and uncertainty among the team. And stakeholders were becoming increasingly concerned about the project's progress. So to address this issue, I gathered detailed information about the delays and worked closely with the suppliers to find ways to expedite the delivery of the components. Also I delivered a new schedule that incorporated the delays and communicated this plan to the stakeholders to keep them informed. Through all of these efforts, we were able to get the project back on track and deliver it on time and within budget.
Another project I was managing faced a crisis when a key team member unexpectedly resigned, leaving a critical role unfulfilled. This created a lot of uncertainty and disruption to the project. And stakeholders were concerned that it would have a negative impact on the project's success. So in order to address this, I immediately began searching for a replacement team member. In the meantime, I reorganized the team and reassigned some of the tasks to other members to minimize the impact of the departure. Through these efforts, we were able to find a replacement team member and the project was completed successfully.
In both of these examples, my approach was to remain calm, gather all relevant information, communicate effectively with the team and stakeholders and develop and implement a plan to resolve the situation. Through these strategies, I was able to effectively manage the difficult or challenging situations and ultimately ensure the success of the projects.
