买错了咋办？如何退款Switch数字版游戏？
客服：Hello, thank you for contacting Nintendo support. My name is Jason, how may I help you today?
您好，感谢您联系任天堂支持。我叫杰森，今天有什么可以帮你的吗？
我：The game I bought doesn't have the language I want.
购买的游戏没有我想要的语言。
客服：I’m sorry to hear that you’re unhappy with your purchase. Per Nintendo’s Terms & Conditions, we aren’t normally able to refund digital purchases. However, let me look into your situation and see if there is something I can do to help.
我很抱歉听说你对你的购买不满意。根据任天堂的条款和条件，我们通常不能退还数字购买。不过，让我调查一下你的情况，看看有什么我能帮忙的。
客服：What is the Nintendo account email and the game that was purchased
任天堂帐户电子邮件和购买的游戏是什么
我：邮箱 游戏名
客服：May I please have the serial number from your Nintendo Switch? The serial number will be located on the bottom edge of the console, right under the barcode. You can also locate it in the system settings by following these steps:
1. From the HOME Menu, select “System Settings.”
2. Scroll down the menu on the left-hand side and select “System” > "Serial Information."
◦The console serial number will be displayed at the top of the list.
我可以有你的任天堂Switch的序列号吗？序列号将位于控制台的底部边缘，条形码的正下方。您也可以按照以下步骤在系统设置中找到它:
1.从主菜单中，选择“系统设置”
2.向下滚动左侧的菜单，选择“系统”>“串行信息”
控制台序列号将显示在列表顶部。
我：序列号
客服：As soon as we end this conversation, I'll forward this to our administration group to see if anything can be done.
一旦我们结束这次谈话，我会把它转发给我们的管理团队，看看是否有什么可以做的。
If we can approve your request, you won't be able to access the content you purchased and the purchase will be refunded to the payment method you used (eShop funds, credit card, or PayPal account).
如果我们批准您的请求，您将无法访问您购买的内容，购买的内容将被退回到您使用的付款方式(eShop基金、信用卡或PayPal帐户)。
If you bought a single game, then the funds will be returned to the payment method you used to make the purchase, whether that's eShop funds, a credit card, or a PayPal account. Otherwise, if you added a set amount of funds and have spent those funds across multiple titles, funds will be added to your eShop account for the item(s) you want refunded.如果您购买了一个游戏，那么资金将返回到您购买时使用的支付方式，无论是eShop资金、信用卡还是PayPal帐户。否则，如果您添加了一定数量的资金，并在多个游戏中使用了这些资金，这些资金将被添加到您的eShop帐户中，用于您想要退款的项目 。
Once we've addressed your situation, someone from the administration group will contact you via email with more information. Our current turnaround is 1 to 2 business days—thanks in advance for your patience.
一旦我们解决了您的问题，管理小组的人员将通过电子邮件与您联系，提供更多信息。我们目前的周转时间是1到2个工作日—提前感谢您的耐心。
