参谋长 / Chief of Staff

「释义」

参谋长(CoS)是复杂组织的高管职位。CoS是支持人员的协调员，还是例如大型组织领导者等重要人物的主要助手。

通常CoS在CEO与业务主管的直接报告团队之间提供缓冲。CoS通常在幕后进行工作，以解决问题，调解争端，然后才将其汇报给CEO。

「应用场景」

经验丰富的CoS也会协助CEO深入思考和制定政策，并确保政策得以实施。他们能够预见到问题，并对需要运用交际策略的问题十分敏感。他们敏锐地发现并指出上司没能察觉的政治风险，这一点在上司新进公司的时候尤其重要。还有一点很重要的是，CoS行事有CEO的隐性许可，需要谦逊、成熟且具备应变能力。

The most sophisticated chiefs of staff also assist CEOs in thinking through and setting policies—and making sure they are implemented. They anticipate problems and are especially sensitive to issues that require diplomacy. They function as extra eyes and ears by pointing out political potholes their bosses may not recognize (especially if the bosses are new to the company). Importantly, a CoS acts with the implicit imprimatur of the CEO—something that calls for humility, maturity, and situational sensitivity.

CoS的职责与领导者的行政助理（executive assistant，简称EA）截然不同。CoS的工作独立自主，而且并不负责处理日常函件或管理领导者日程。层次最高的CoS即使职级和薪酬没有达到最高级别管理者的水平，也应当是高管团队的正式成员。

The CoS role is decidedly different from that of the leader’s executive assistant (EA). Unlike an EA, a chief of staff works autonomously and does not handle routine correspondence or manage the leader’s day-to-day schedule. The highest-level CoS should be a full-fledged member of the senior leadership team, albeit without the rank or compensation of a C-suite officer.

无论具体职责为何，CoS都可以帮助领导者大幅度提升工作效率和影响力。

Regardless of specific responsibilities, a CoS can help a leader achieve sharp gains in productivity and impact.

《任命“参谋长”》

丹·钱帕

2020年6月刊

“The Case for a Chief of Staff”

by Dan Ciampa

编辑：马冰仑