当外贸客户说你很好的时候

当收到客户询盘，给客户发了邮件没有回复，但是客户询盘里有联系电话，如果给客户发了两三封邮件都没反应，这个时候就可以给客户打个电话跟进一下。

打电话之前一定是要做相应的背景调查，这样有利于你与客户交谈，有话可说，也让客户感觉你不是那种随便营销的公司，一般客户发询盘都不止给一家公司发，如果你能在收到客户询盘后再给客户打个电话，一定能加深客户的印象。

往往业绩做得好的人，就是大家常说的销冠，他们都是非常主动又积极的人，会经常给客户打电话。

今天分享一个非常基础的电话沟通内容，大家可以根据各自产品不同做相应的调整后作为给客户打电话的话术：

A: hello, this is xxx from xxx, yeah, I hope you are doing well. ah, yesterday/ the day before yesterday I received your inquiry about the product. and I wanted to personally, you know reach you to discuss some requirements.

你好，我是xxx公司的xxx，是的，我希望你一切都好。啊，昨天/前天我收到了你们关于产品的询问。我想亲自来和你讨论一些要求。

B: oh, yes, how are you?

A: Yeah, I'm fine thanks. yes as you know I have checked your company website and have do some similar products already. I think you should be very professional in this field.

嗯，我很好，谢谢。是的，如你所知，我已经看过你们公司的网站，并且已经做了一些类似的产品。我想你在这个领域应该是很专业的。

B: yes, we work in this line for more than 10 years.

A: Yeah yes. So my question is do you have any special requirements? or just looking for some basic items and collect some backup vendors? you know. that will help me. um so I can give some recommendations accordingly.

是的是的。所以我的问题是你有什么特殊要求吗？或者只是寻找一些基本的项目，并收集一些备用供应商？你懂的。这对我有帮助。嗯……嗯所以我可以相应地给出一些建议。

B: during this time, we want to serch some new products.

A: Okay, some new products, yeah understand, so recently um actually we have something new . two new products. and will be ready to offer samples in next two weeks. I can share you the one page for your reference, yeah.(got it, this year we have developed several new items, will share you the designs by email after calling)

好的，一些新产品，是的，我明白，所以最近，嗯，实际上我们有一些新产品。两个新产品。并将准备在未来两周内提供样品。我可以分享其中一页给你参考是的。（知道了，今年我们开发了几个新的项目，会在电话后通过电子邮件与您分享设计）

A: yes as our existing items also got great feedback on the market, so I will share you our company introduction and brochure to you first to you today. You can make some comparison. Okay, yeah, for sure.

是的，因为我们现有的产品在市场上也得到了很好的反馈，所以我会分享我们公司的介绍和小册子今天先给你介绍一下。你可以做一些比较。好吧是啊肯定的。

A: Oh, by the way, no others. to improve the communication efficiency, do you think can I add your whatspp yeah?

哦，对了，没有其他的事情.为了提高沟通效率，你认为我可以加你的whatspp吗？

B: yes, sure.

A: oh that's great, thank you.

A: ok, so xxxx, ok, got it. so let me double check xxxxx right? ok, that's perfect, thank you. and have a nice day bye.

wetalk是一个app, 可以给世界各地区的客户稳定地打电话，一个月就三十左右的费用。

如果订单谈到了讨价还价的地步，我们也可以根据实际情况跟客户用下面的话术来商榷。

The market competition is so fierce now, I wouldn't even offer you a discount of 100 dollors if I could offer you a discount of 1000 dollors. My goal is to keep/catch you. How could I be so foolish as to quote a high price and refuse to accept you?

现在市场竞争这么激烈，如果我能给你打1000美元的折扣，我又怎么会只给你打100美元的折扣呢？我的目标是留住/抓住你。我怎么会那么傻，开那么高的价把你拒之门外呢？

Under the same quality, there will no longer be a lower price than ours. I have great confidence in our products and can let you choose after comparison.

同等质量下，不会再有比我们更低的价格。我对我们的产品很有信心，您可以做完比较后再来做选择。

Our price is indeed a bit higher, but many customers know that our price is a bit higher and ultmately choose us, not because they have more money, but because they have made a choice between low price and quality.

我们的价格确实高了一点，但很多客户知道即使我们的价格高了一点，最终还是选择了我们，不是因为他们有更多的钱，而是因为他们在低价和产品质量之间做出了选择。

Looking forward to learning more about your thoughts.

The quality of the products is the final result you see with your own eyes. No matter how extravagant I said before the cooperation, it is still something that has not happened yet. What you have used is truly beautiful.

or you can come to our factory to check the production line, and some of our items can send sample freely, would you like to try before making order?

产品的质量是你亲眼所见的最终结果。无论我把它说得多么天花乱坠，如果不合作，你也无法知道它的质量。只有您使用过才知道它的奇妙之处！

或者您也可以到我们工厂来看生产线，我们有一些产品是可以提供免费样品试用的，您在确认前需要试用一下吗？

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